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Explore incident management strategies at Netflix in this 55-minute conference talk from USENIX LISA18. Discover how the streaming giant handles outages and failures while deploying thousands of changes daily and serving hundreds of millions of streaming hours. Learn about Netflix's journey with Chaos Engineering, including their experience with Chaos Monkey and the unexpected challenges faced when introducing Latency Monkey. Understand how the centralized SRE team, CORE, adapted their approach to manage incidents at high velocity. Gain insights into Netflix's preparation for failures, the importance of specialized expertise in incident handling, and the critical role of training for service operators. Examine the emphasis on post-incident learning and the goal of making each outage unique. Delve into key takeaways that can help improve incident management practices in high-velocity environments.
