Constructing a Framework for a Differentiated Customer Experience

Explore key strategies for constructing a framework that delivers a differentiated customer experience in this 26-minute conference talk from LeadDev London 2022. Examine how leaders serving external customers, internal customers, and teams can establish processes, tools, and capabilities to unlock next-level experiences. Learn how to develop more impactful customer strategies, enhance employee satisfaction, and improve team velocity through practical insights and actionable advice.