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Explore how AI agents revolutionize IT operations by automating help desk tickets, access requests, password resets, and employee onboarding/offboarding processes in this 32-minute conference presentation from JNUC 2025. Discover Serval's approach to deploying agentic AI safely and efficiently for IT environments, with demonstrations of building automated workflows that can interact with any application while maintaining strict security controls. Learn from real-world implementations at innovative organizations like Perplexity, Verkada, and Together AI, who have successfully automated their help desk operations without complex configurations or security compromises. Gain insights into achieving 80% ticket automation within 24 hours while satisfying the most demanding security requirements through robust controls and governance frameworks.
