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Learn how to automate diagnostic log collection from Apple devices using Salesforce's File Uploader Tool (FUT) in this 30-minute conference talk from JNUC 2025. Discover how to eliminate the time-consuming manual process of collecting diagnostic logs for troubleshooting by implementing a zero-touch solution that securely uploads log files from hundreds of devices to cloud storage without user intervention. Explore the complete architecture of the File Uploader Tool, including session token requests, API gateway verification, and cloud storage upload processes. Examine development considerations including the developer guide, SDK, and key Xcode project components such as Config, HelperTool, Obfuscator, AWSManager, and fileUploader modules. Master cloud storage resource configuration focusing on AWS S3, API gateway, Lambda functions, and Secret Manager key templates. Understand deployment strategies using Jamf policies and scripts, including packaging considerations, associated scripts, and target folder path management in cloud storage. Gain practical insights into automated log upload workflows, cloud storage folder management, and streamlining file upload processes to enhance operational efficiency while reducing the burden on both IT engineers and end users.
