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ITIL Service Operation

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Overview

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This course introduces ITIL Service Operation and explains how its processes and functions support effective, efficient delivery of IT services. It covers event, incident, request fulfillment, problem, and access management, along with service desk, technical, application, and IT operations management.

Syllabus

ITIL Service Operation Introduction (ITIL Certification Training 2018).
ITIL Service Operation Processes - I (ITIL Certification Training 2018).
ITIL Service Operation Processes - Request Fulfillment (ITIL Certification Training 2018).
ITIL Service Operation Processes - Problem Management (ITIL Certification Training 2018).
ITIL Service Operation Processes - Access Management (ITIL Certification Training 2018).
ITIL Service Operation Functions - Service Desk (2018).
ITIL Service Operation Function - Technical Management (2018).
ITIL Service Operation Function - Application Management (2018).
ITIL Service Operation Function - IT Operations Management (2018).

Taught by

ITIL School

Reviews

4.5 rating, based on 2 Class Central reviews

Start your review of ITIL Service Operation

  • Siphesihle Philile
    It was very good or its a good course that everyone can study ,even though it is a bit difficult .but I'm eager to learn or going further with your courses.
  • Profile image for Zaid Mkangwa
    Zaid Mkangwa
    The course content is well arranged. Any IT professional can easily understand it and implement what has been taught in this course.
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