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Discover how IQVIA transformed their decade-old patient support platform by implementing Databricks Data Intelligence Platform in this 35-minute conference presentation. Learn about the critical scalability challenges, performance bottlenecks, and rising costs that necessitated a complete platform redesign to handle growing data volumes and complex analytics requirements. Explore the key issues that plagued the existing system, including static metrics that limited workflow optimization, fragmented data governance, and heightened compliance and security demands in the healthcare sector. Understand how IQVIA partnered with Customertimes, a Databricks Partner, to adopt a centralized, scalable analytics solution with enhanced self-service capabilities. Examine the measurable improvements achieved through this transformation, including enhanced query performance, improved cost efficiency, and robust governance frameworks that ensure operational effectiveness and regulatory compliance in an increasingly complex healthcare environment. Gain insights from industry experts Dmytro Kobryn, Head of Data Practice at Customertimes, and Sudha Ragothaman, Director of Data and Analytics at IQVIA, as they share practical lessons learned and best practices for modernizing legacy healthcare analytics platforms.
