Intuit Journey to Unified Observability at Scale - Challenges, Benefits and Lessons Learned

Explore Intuit's comprehensive transformation from fragmented observability tools to a unified monitoring solution in this conference talk that details managing massive scale infrastructure with 320 Kubernetes clusters, 8000 services, and processing 2 billion active time series metrics daily. Learn how Intuit tackled the challenges of correlating logs, metrics, and traces across their distributed systems while handling 10 million trace spans per second and 1.2 petabytes of daily log data ingestion at peak. Discover the data management architecture that enables seamless navigation between different observability pillars, the implementation of AI/ML techniques for rapid problem detection and isolation, and the development of user experience features that enhance data discovery through interactive interfaces. Examine the integration of golden signals, real user monitoring (RUM), and failed customer interactions (FCI) monitoring that collectively reduced mean time to detection (MTTD) and mean time to investigation (MTTI). Gain insights into the technical challenges, architectural choices, trade-offs, and valuable lessons learned throughout this large-scale observability transformation journey at one of the world's leading financial technology companies.