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Explore a 15-minute conference talk from Devoxx Poland 2021 that delves into the concept of incidents as a new normal in software development. Learn how to leverage failures as stepping stones for improvement and discover techniques for benefiting from past incidents. Gain insights into encouraging engineers to embrace and participate in failures, best practices for gathering and analyzing software metrics and people-related data, and tips for formulating actionable steps to prevent repetitive incidents. Understand the goals of blameless post-mortems, techniques for building context around incidents, methods for identifying root causes, and how improving root cause analysis can enhance engineering skills. Presented by Kasia Szulc, a software engineer at Dynatrace specializing in shared infrastructure and tooling needs, this talk offers valuable perspectives on incident management and continuous improvement in software development.
