Overview
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Learn to implement call transfer and live human handoff functionality using ElevenLabs Conversational AI in this 18-minute tutorial. Discover how to set up client-side tool calling with JavaScript and deploy solutions using Twilio for AI caller applications. Explore different types of tool calls available in ElevenLabs, understand the fundamentals of tool calling across various AI caller platforms, and master the specific implementation of client-side tool calling within the ElevenLabs ecosystem. Follow along with a live demonstration of call transfer functionality, then dive deep into the Twilio call transfer workflow to understand how calls are seamlessly handed off from AI to human agents. Gain practical knowledge on customizing call transfer functions to meet specific business requirements, with step-by-step guidance on integrating these features into your existing JavaScript-based AI caller infrastructure.
Syllabus
00:00 Intro & what you need watch before you can complete this tutorial
01:00 Different types of tool calls for elevenlabs
02:05 Explaining the Demo
03:10 ACTUAL DEMO of the live call transfer
04:11 Tool Calling 101 general info for all callers
07:37 Elevenlabs client side tool calling explained
10:56 Twilio call transfer workflow explained
12:57 How to customise the call transfer function
16:55 Outro & closing thoughts
Taught by
Bart Slodyczka