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YouTube

How to Automate Voiceflow Chat Transcript Reviews with OpenAI and Make.com

Bart Slodyczka via YouTube

Overview

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Learn to automate the review process for Voiceflow chat transcripts using Make.com, Airtable, and OpenAI's structured outputs in this comprehensive tutorial. Follow a step-by-step approach to automatically fetch chat transcripts from Voiceflow, process them with custom JavaScript, and generate AI-powered summaries that provide actionable insights. Master the techniques for categorizing conversations, determining resolution status, and identifying missing content or procedural gaps directly within Airtable. Explore the complete automation workflow from initial setup through final implementation, covering Make.com automation building, Voiceflow integration configuration, OpenAI structured output API implementation, and Airtable data management. Gain practical experience with timestamp-guided instruction covering demonstration of end results, workflow overview, automation construction, API integration, and database management for streamlined chat transcript analysis.

Syllabus

00:00 Demo Of End Result
01:32 Video Outline
02:22 Overview Of The Entire Flow
04:52 Building The Automation In Make.com
09:34 Building The Voiceflow Automation
13:57 Building The OpenAI Structured Output API Call
18:15 Building The Airtable Integration
19:06 Outro

Taught by

Bart Slodyczka

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