How Intuit Uses LLMs to Explain Taxes to Millions of Taxpayers

Discover how Intuit leverages large language models to provide tax explanations to millions of TurboTax users in this 19-minute conference talk. Learn about the comprehensive system Intuit built over two tax seasons using Anthropic and OpenAI models to generate AI-powered explanations that boost user confidence in tax filing. Explore the complete GenAI development lifecycle at scale, including prompt engineering solutions, hybrid LLM and human evaluation systems, and the security measures required for handling sensitive tax data. Examine Intuit's development of a fine-tuned Claude Haiku model and their expansion into tax question-answering capabilities powered by retrieval-augmented generation (RAG), including graph RAG implementations. Gain insights into the technical challenges of maintaining high-quality standards for millions of users while scaling AI-powered tax explanations and building trust in automated tax assistance systems.