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Watch this 38-minute conference talk from the Linux Foundation to discover how the FreeBSD Project and Bitergia collaborated to tackle a massive backlog of over 7,000 bug reports using data-driven approaches. Learn how the team leveraged the open source tool GrimoireLab to create customized dashboards that visualized FreeBSD's Bugzilla backlog in actionable ways, moving beyond random or age-based issue closure to strategic bug triaging. Explore the development and implementation of key metrics like the Backlog Management Index (BMI) and new bug categories including "unattended" and "abandoned" that transformed their approach from reactive firefighting to focused, systematic bug management. Gain insights into the technical challenges encountered while deploying GrimoireLab on FreeBSD itself, and understand how the team's innovations contributed new features back to the CHAOSS open source community. Discover practical tips, reusable metrics, and open source tools that can improve bug management processes for any project dealing with substantial technical debt, whether you're managing a large backlog or interested in data-driven engineering approaches to software maintenance.
