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Watch a case study presentation exploring how the New Jersey Department of Labor implemented a human-centered language access framework and leveraged technology to scale accessibility. Learn from US Digital Response's Marcie Chin as she shares practical insights and strategies for improving public benefits coordination through innovative technological solutions. Recorded during the Aspen Institute Financial Security Program's Texting and Notification Working Group meeting in February 2024, discover real-world applications of digital transformation in government services to enhance user experience and accessibility.
