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Microsoft

Drive Excellence in Financial Services with Agentic AI - BRKSP462

Microsoft via YouTube

Overview

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Explore how agentic AI is transforming financial services through this 45-minute conference session from Microsoft Ignite 2025. Join industry leaders Phani Damaraju and Ravi Khokhar in a dynamic panel discussion examining real-world applications of agentic AI across customer experience, operational resilience, and risk intelligence in financial institutions. Discover how organizations like OP Bank are implementing AI-first strategies and achieving early successes in end-to-end banking processes. Learn about the strategic shift beyond traditional data center migrations toward using AI and agentic code development to address technical debt, consolidate applications, and move to cloud infrastructure. Gain insights into unified experience strategies for both members and employees, and understand the critical role of Microsoft tools, Copilot, and change management in successful AI transformation initiatives. The session covers practical lessons learned from deployments and provides forward-looking perspectives on the future of AI in banking, capital markets, and insurance sectors.

Syllabus

0:00 - Overview of 'Excellence in Financial Services with Agentic AI' Session
00:08:30 - Transition to Panel Discussion Featuring Global Financial Leaders
00:14:12 - Use of generative and agentic AI in end-to-end banking processes
00:17:47 - OP Bank outlines vision to become an AI-first organization and early successes
00:24:30 - Shift Beyond Traditional Data Center Migrations
00:25:03 - Using AI and Agentic Code Development to Address Technical Debt
00:28:00 - Consolidating Applications and Moving to Cloud Infrastructure
00:34:13 - Introducing Unified Experience Strategy for Members and Employees
00:43:39 - Microsoft Tools, Copilot, and Change Management Importance in AI Transformation

Taught by

Microsoft Ignite

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