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This conference talk by Myles Borins at DinosaurJS 2017 explores the critical issue of toxic behavior in collaborative projects and the importance of having clear moderation guidelines. Learn how the absence of a well-defined code-of-conduct can lead to prolonged discussions rather than effective action when harassment occurs, leaving community members vulnerable to attacks. Discover the visible and invisible costs of unmoderated collaboration, including not only those who leave projects due to harassment but also potential contributors who avoid participation altogether to escape negative attention. The 39-minute presentation shares frontline experiences and practical insights for project leaders looking to create safer, more inclusive community environments.