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Learn to investigate and resolve production system failures using a detective mindset in this 41-minute conference talk from Code BEAM America 2025. Discover how to move beyond traditional developer and tester approaches when production systems go down by adopting the hard-nosed, skeptical methodology of a detective. Explore a powerful mental model for tracking down production issues in your codebase, complete with practical tools and techniques. Master the art of taking ownership of production behavior, confronting difficult truths, and systematically applying investigative tools to identify root causes. Develop skills to build better observability paths and establish robust processes for preventing and recovering from production incidents. Gain insights into helping team members adopt their own detective approaches to system troubleshooting, using noir and television detective stories as engaging examples throughout the presentation.
