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Learn how to establish effective collaboration between technical writers and subject matter experts for creating high-quality documentation under tight deadlines in this 41-minute conference talk from the Linux Foundation. Discover Grafana Labs' proven approach to pairing Technical Writers with Field Engineers who serve as three-in-one subject matter experts combining developer, sales engineer, and technical support perspectives. Explore strategies for identifying the right subject matter expert, establishing collaborative workflows, and prioritizing documentation work that best addresses user needs. Understand how this partnership benefits writers by providing a single point of contact for user needs and cross-product technical expertise, while helping subject matter experts maintain accurate, up-to-date content for both internal teams and open source community members. Gain insights into how a shared passion for role-playing games sparked this collaboration model, learn about common pitfalls to avoid, and see how a simple bi-weekly meeting between two colleagues evolved into a foundational documentation process used across Grafana's telemetry products.
