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CNCF [Cloud Native Computing Foundation]

Customer Centric Observability: Reducing Time to Detect Customer Impact - Intuit Case Study

CNCF [Cloud Native Computing Foundation] via YouTube

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Overview

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This talk describes how a Failed Customer Interactions capability uses OpenTelemetry to detect, quantify, and isolate customer impact from service degradation. It covers the capability’s instrumentation, design, and quality signals.

Syllabus

Intro
Al Driven Expert Platform
Open Source & Open Collaboration
Experience Availability
Failed Customer Interactions (FCI) Platform
FCI Instrumentation
High Level Design
Quantify Impact
Quality Signals
What's next
Customer Centric Observability

Taught by

CNCF [Cloud Native Computing Foundation]

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