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Learn essential non-technical skills for effective teamwork during healthcare crises through this comprehensive course from Columbia University. Develop critical decision-making and team management abilities specifically designed for healthcare professionals working in high-pressure situations, particularly when collaborating with unfamiliar team members as commonly experienced during the COVID-19 pandemic. Master the fundamentals of Crisis Resource Management (CRM) through an innovative learning approach that combines an 18-minute crisis scenario film with 70 minutes of animations to contextualize real medical experiences. Explore the historical development of CRM from aviation to healthcare, understand how medical errors relate to crisis management failures, and apply adult learning theory principles to improve crisis response. Progress through five core competency areas: preparation (self-assessment, environmental monitoring, team awareness), anticipation (attention balance, fixation error prevention, cognitive load management, cognitive aids utilization), communication (crisis communication strategies, the 3Cs framework, early help-seeking, mental model sharing), decision-making (situational awareness recovery, team organization, authority challenging, psychological safety creation), and reflection (debriefing techniques, curiosity cultivation, team reflection methods). Analyze real-life crisis scenarios through instructor-guided interpretation of film scenes, participate in interactive activities and prompts, and gain practical skills for managing teams of strangers in emergency situations.
