Overview
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Learn effective conflict resolution strategies specifically designed for emergency medicine leaders in this 24-minute conference talk by Dr. Gillian Schmitz. Explore practical approaches to managing disputes and tensions within emergency department teams, focusing on leadership techniques that promote collaboration and maintain operational efficiency in high-stress healthcare environments. Discover methods for addressing interpersonal conflicts between staff members, resolving disagreements over patient care decisions, and navigating challenging situations with patients and families. Gain insights into communication strategies that de-escalate conflicts while preserving professional relationships and team cohesion. Master the skills needed to transform your emergency department into a model of excellence through effective conflict management, understanding how proper resolution techniques contribute to improved patient outcomes and staff satisfaction. Access comprehensive leadership development content that addresses the unique challenges faced by emergency medicine administrators and department heads in today's complex healthcare landscape.
Syllabus
Conflict Resolution for EM Leaders | The Innovations in ED Mgmt. Course
Taught by
The Center for Medical Education