Learn about business continuity management and operational resilience in cloud environments through an 18-minute presentation that explores the CCM domain's eleven control specifications. Discover how to protect essential business processes, infrastructure, and services while minimizing disruptions in cloud operations. Examine the distinct yet interconnected responsibilities of Cloud Service Providers (CSPs) and Cloud Service Customers (CSCs) in maintaining operational resilience. Understand how CSPs must develop resilient technologies and communicate recovery capabilities, while CSCs need to assess risks and implement tailored business continuity strategies. Gain insights from industry experts Debjyoti Mukherjee and David Skrdla on establishing effective collaboration between CSPs and CSCs to ensure uninterrupted service delivery and business stability during challenging times.