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Explore how Powercor transformed operations for 4 million customers across four Australian electricity networks by deploying an extensible agentic AI platform built on AWS Bedrock in this 29-minute conference talk from AWS Summit Sydney 2025. Learn how the company leveraged Bedrock's multi-agent orchestration framework and Claude Sonnet 3.5 to initially enhance customer service efficiency before expanding to other operational capabilities. Discover the development process for AI agents capable of diverse tasks including schematics understanding, document analysis, and image processing that support field operations planning and compliance. Understand how these agents streamline data aggregation from varied sources to facilitate timely, well-informed decision-making while ensuring regulatory adherence and maintaining consistent operational workflows. Gain insights into Powercor's strategic planning for future AI innovations to continuously enhance capabilities and elevate both service quality and operational effectiveness. The session features presentations from Roshan Thomas, Senior Solutions Architect at AWS, and Peter McTaggart, Digital R&D Manager at Powercor, providing both technical implementation details and real-world business impact perspectives on enterprise agentic AI deployment.
