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Explore how British Telecom partners with AWS to develop a fully autonomous "Dark NOC" (Network Operations Center) through advanced AI integration in this 55-minute conference talk from AWS re:Invent 2025. Discover BT's transformation from traditional telecom operations to software-driven network management by implementing GenAI-driven AIOps solutions that significantly reduce operational costs while enhancing customer experience. Learn about the technical architecture that combines AWS's agentic AI with autonomous agents and Amazon SageMaker ML models to enable intelligent network monitoring, automated management, and advanced diagnostic capabilities. Understand how these AI agents proactively identify and resolve network issues while assessing customer impacts, supporting BT's ambitious goal of achieving zero-touch network operations and Level 4 autonomous networking capabilities.
