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YouTube

HSBC and AWS - Transforming Operational Intelligence with Large Language Models and Amazon Bedrock

AWS Events via YouTube

Overview

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Explore how organizations can leverage operational data and Large Language Models to accelerate release velocity and minimize operational burden during incidents in this 19-minute conference talk from AWS re:Invent 2025. Discover HSBC's transformation of Change Management using Amazon Bedrock to analyze historical trends for predicting and preventing implementation failures. Learn to extend this methodology into a continuous improvement framework that converts passive operational data into an active tool for risk reduction and service excellence. Gain insights into practical applications of AI-driven operational intelligence and understand how leading financial institutions are revolutionizing their operational processes through strategic use of AWS services and machine learning capabilities.

Syllabus

AWS re:Invent 2025 - HSBC & AWS: Transforming Operational Intelligence (SPS329)

Taught by

AWS Events

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