Coursera Spring Sale
40% Off Coursera Plus Annual!
Grab it
Explore how iHeartMedia revolutionized their incident response strategy in this 53-minute conference talk from AWS re:Invent 2025, demonstrating how they achieved a 60% reduction in incident response time using Amazon Bedrock. Learn about the critical challenges entertainment businesses face when performance incidents threaten both reputation and revenue, and discover how traditional troubleshooting methods that rely on manual log gathering and coordination can be transformed through intelligent automation. Dive deep into iHeartMedia's implementation of an AI-powered agent built with Amazon Bedrock that continuously monitors alerts from NewRelic, PagerDuty, and CloudWatch, automatically collects diagnostic information, and initiates EKS remediation processes with minimal human intervention. Gain insights into practical implementation approaches, effective remediation strategies, and the development of AI "memory" systems that enable self-healing infrastructure. Understand how this AIOps approach is advancing the future of incident management and creating more resilient, autonomous cloud environments that can respond to issues faster than traditional manual processes.
