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Automating Mac Device Lifecycle Management - From Tedium to Triumph with Jamf Pro API

Jamf via YouTube

Overview

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Learn to save 300+ hours annually by automating Mac device lifecycle management through a comprehensive 46-minute conference talk from JNUC2025. Discover how Jerry Morrison and Sam Mills from Jack Henry endpoint engineering demonstrate end-to-end automation using Jamf Pro API, GitHub Actions, Okta, and Slack integration. Master orchestration patterns for detecting state, evaluating logic, acting on outcomes, and confirming results without manual intervention. Explore five critical workflows: self-service refresh workflows with Slack bot ticketing, automatic refresh reconciliation with lifespan calculation using extension attributes, device reclamation with 30/60/90-day notification escalation and lock enforcement, departed user offboarding via Okta workflows, and comprehensive retention policies spanning stale investigation through deletion. Understand how to use Jamf Pro API as a state engine for GitHub Actions orchestration, implement device retention policies with 1-month stale investigation leading to 3-month lock, 6-month unmanagement, and 12-month deletion cycles, and leverage IBM Notifier for on-device messaging with countdown timers. Gain insights into measuring automation impact through detailed metrics showing 24 hours saved monthly, and learn reconciliation techniques for refresh metadata without manual clicking. Perfect for Mac fleet managers seeking to automate lifecycle workflows, endpoint engineers integrating Jamf Pro API with orchestration tools, IT operations teams reducing manual device management overhead, and automation engineers building custom Jamf Pro integrations for remote and distributed teams managing geographically dispersed fleets.

Syllabus

0:00 Introduction: Automating Mac Lifecycle from Tedium to Triumph
2:31 The Problem: Manual Lifecycle Management as Full-Time Job
4:08 Solution Overview: Jamf Pro API + GitHub Actions + Okta + Slack Orchestration
6:00 Orchestration Pattern: Detect, Evaluate, Act, Confirm, Repeat
8:00 Workflow 1: Self-Service Refresh with Slack Bot Notifications
14:44 Workflow 2: Refresh Reconciliation and Lifespan Calculation
19:23 Workflow 3: Device Reclamation 30/60/90-Day Escalation with Lock Enforcement
26:17 Workflow 4: Offboarding Automation with Okta Workflows
27:23 Workflow 5: Device Retention Policy Stale Detection to Deletion
32:19 Results: 300 Hours Saved, Improved Security, and Q&A

Taught by

Jamf

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