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Learn how to build and implement a multi-agent AI platform through this conference talk exploring APICA, the digital colleague system developed at the Port of Antwerp-Bruges. Discover the strategic approach to AI implementation that moves beyond single-point solutions to create collaborative agent ecosystems that deliver real business value. Explore the architectural design of APICA, which integrates seamlessly into Microsoft Teams to provide users with a familiar interface while coordinating specialized AI agents behind the scenes to handle complex tasks autonomously. Examine a detailed case study of the nautical agent that processes maritime SQL data to answer user questions, demonstrating practical applications in port operations. Gain insights into the technical challenges encountered during development, the solutions implemented to overcome them, and ongoing improvement efforts. Understand how to transition from isolated AI tools to a unified platform where different agents collaborate effectively, reducing maintenance burden while increasing user adoption and system effectiveness.
