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Learn how to integrate AI agents into complex insurance processes using Business Process Management (BPM) principles in this conference talk from Devoxx. Discover Belfius Insurance's practical approach to AI implementation, following the "augmentation first, automation next" philosophy that prioritizes human-AI collaboration before full automation. Explore the design of workflow engines that incorporate AI interactions with built-in safeguards, and understand how feedback loops with business users build trust while improving AI models. Master techniques for visualizing and monitoring AI outputs to maintain system transparency, and learn decision-making frameworks for determining when and how to involve humans in AI-driven processes. Examine real-world deployment examples where AI supports insurance claim handlers through document summarization and analysis, demonstrating how to transform AI from a technological tool into a trusted business partner across insurance operations.
