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Learn about the challenges and achievements of PyPI's first dedicated support specialist in this 23-minute conference talk from EuroPython 2025. Discover how Maria Ashna tackled the growing support needs of PyPI's 800,000+ user base, focusing on bringing account recovery and PEP 541 backlogs current while maintaining security without compromising ease of use. Explore the process improvements implemented, key lessons learned from managing various support requests, and gain insights into the future roadmap for PyPI support services. Understand the balance between ecosystem security and user accessibility in one of Python's most critical infrastructure components.
