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Discover how Intermountain Health's patient portal teams successfully transformed from a command-and-control feature factory into empowered product teams in this insightful presentation. Learn about navigating cultural transformation within a regulated healthcare industry while maintaining innovation through leadership changes and a major merger. Follow along as Tucker Christiansen details the specific journey, sharing valuable tips, lessons learned, and tangible outcomes achieved through this organizational shift. Gain practical insights into fostering team empowerment that enables creative problem-solving and customer-centric solutions, breaking free from traditional hierarchical constraints that often hinder product development and innovation.
