What you'll learn:
- Operations of a Telecom Service Provider
- BSS/OSS Process Flows,
- Customer Relationship Management (CRM) in BSS
- Order Management, Inventory Management, Provisioning & Activation
- Pre-paid/Post Paid Billing in 2G, 3G, 4G & 5G Networks
- Mediation, Rating & Billing Processes
- Immediate Event Charging (IEC), Event charging with Unit Reservation (ECUR), Session charging with Unit Reservation (SCUR)
- Interconnect Billing
- Billing during Roaming
- Telecom Management Network (TMN)
- enhanced Telecom Operations Map (eTOM)
- Example eTOM Process Flows
- eTOM vs ITIL; comparison and Alignment
OSS (Operation Support System) & BSS (Business Support System) are critical IT systems that support a wide variety of telecommunications services. Made up of a collection of hardware and software tools, these systems are the foundation of the telecommunications industry. While OSS and BSS serve different purposes in different areas of telecommunications, both systems help telecom organisations streamline day-to-day processes, boost productivity and overcome an array of industry challenges. Both systems are essential to the smooth operation of telecommunications networks, but they have different roles.
BSS systems are responsible for managing the business aspects of a telecommunications company. This includes functions such as customer management, billing and invoicing, product management, and revenue management. BSS systems help telecommunications companies to manage their operations more efficiently, reducing costs and increasing revenue.
On the other hand, OSS systems are responsible for managing the technical aspects of a telecommunications network. This includes network monitoring and management, fault management, performance management, and provisioning. OSS systems help telecommunications companies to manage their networks more effectively, reducing downtime and improving the quality of service.
Both BSS and OSS systems are critical to the success of telecommunications companies. While BSS systems help companies to manage their business operations, OSS systems help companies to manage their technical operations. Both systems work together to ensure that telecommunications companies can provide high-quality services to their customers.
Overall, BSS and OSS systems are critical components of modern telecommunications networks. They help companies to manage their operations more efficiently, reduce costs, and improve the quality of service. As telecommunications networks become more complex and the demand for high-quality services increases, BSS and OSS systems will continue to play a crucial role in the success of telecommunications companies.
