What you'll learn:
- What is required to start working on instructional content for digital and physical products
- How to prepare, structure and develop instructions that help people use apps, software, electronics, machinery and consumer products
- The basics of well-structured writing
- How to write the most widely used types of instructions: FAQs, how-to articles and troubleshooters
- Today's top technical writing trends: knowledge bases, internal knowledge, chatbots & more
- Technical writing style essentials
Do you know the difference between a useful product and a frustrating one?
Clear instructions.
As hundreds of apps and software products launch every day, someone needs to explain how they work in simple language so that everyone can use them. That's where technical writers come in.
Today's consumers come from all walks of life. Companies are hiring technical writers to write instructional content that is easy to understand by people from all ages, backgrounds and abilities. If done right, it keeps customers happy, engaged and successful at using a product.
Technical writing is in high demand right now and it's a great career in tech. In this course, I teach you how to write instructions for everyone. It's the most important skill you need to apply for exciting technical writing positions across a wide range of industries.
Instructions are at the heart of technical writing. They come in these three most common forms:
FAQs
Step-by-step
Troubleshooting
Once you master these forms of instructional writing, you’ll be able to create all kinds of technical documentation including:
Help articles
Troubleshooting guides
Customer service scripts
Setup guides
Release notes
Workflows
User manuals
Instruction manuals
Procedure documents
And so much more
In this course you'll learn how to write these types of instructions through short, digestible video lessons, fun quizzes and hands-on assignments, where you step into the shoes of a newly hired technical writer at a fictional fitness app company.
You'll meet Lucy the product manager and Florian the member support manager. You'll learn how to collaborate with them to create high quality knowledge base articles and troubleshooters for your huge members' community.
This course is taught by Leigh Hartzman, a content and localization strategist at Google. She's spent many years perfecting her ability to write clear and concise instructions for a wide range of products. In this course, she shares her technical writing style essentials and clarity hacks with you. In this course, she shares her technical writing style essentials and clarity hacks with you. In this course, she shares her technical writing style essentials and clarity hacks with you.
