What you'll learn:
- Learn how organizations manage overdue receivables and customer disputes within the Order-to-Cash cycle.
- Understand how collectors review overdue items, prioritize customers, and manage daily collection activities.
- Learn how to record customer contacts, create promise-to-pay commitments, monitor broken promises, and update collection notes.
- Understand how disputes are created from receivables, categorized, tracked, and resolved within the system.
- See how financial data flows into FSCM and how dispute handling impacts receivables management.
- Gain confidence in executing daily operational tasks used by finance and AR teams in enterprise environments.
- Execute end-to-end FSCM processes using latest SAP Fiori apps
- Analyze receivables and dispute data using SAP Fiori analytics and dashboards for better decision-making
This course provides a practical and structured understanding of SAP FSCM Collections Management and Dispute Management from an end-user perspective in an S/4HANA environment, with complete coverage of both SAP GUI and Fiori-based processes.
In many organizations, finance and accounts receivable teams rely on FSCM components to manage overdue receivables, track disputes, and maintain strong cash flow visibility. This course is designed to help learners understand how these processes work together in real business scenarios and how end users interact with the system in their day-to-day activities.
You will begin with the Collections Management process, where you will learn how to work with customer accounts, manage worklists, record customer interactions, create promise-to-pay commitments, and monitor overdue receivables. The course also explains how organizations prioritize customers and improve collection efficiency.
In addition to SAP GUI, the course includes detailed coverage of Fiori tiles and applications used in collections, helping you understand modern user interfaces and navigation. You will also get an overview of analytics within Fiori, including how key metrics, KPIs, and dashboards support better decision-making and performance tracking.
The course then covers Dispute Management, where you will learn how disputes are created, categorized, assigned, and resolved. You will understand the complete lifecycle of dispute cases and how they integrate with receivables processing.
All demonstrations are based on practical scenarios to ensure real-world understanding.
This course is ideal for finance professionals, SAP end users, and accounts receivable teams looking to build strong FSCM process knowledge.
All demonstrations are for educational purposes only. SAP software or licenses are not included. SAP® is a registered trademark of SAP SE. This course is not affiliated with or endorsed by SAP.
