What you'll learn:
- Gain a foundational knowledge of Salesforce's core capabilities
- Learn how to navigate Salesforce efficiently
- Learn how the CRM platform solves the challenge of connecting departments and customer data
- Learn the types of business challenges that can be solved by the Salesforce Customer 360
- Learn key Salesforce platform terms
- Learn fundamental functionality in the current version of Salesforce at a foundational level, such as requirements gathering, reporting, security, sharing
- Fully prepare for the Salesforce Certified Associate Exam
Do you want to become a Salesforce power user?Do you want to elevate your Salesforce knowledge and skills? Then this is the right course for you!
Also, if you plan to attain any Salesforce certifications, this is your starting point!
The Salesforce Platform Foundations Certification (formerly known as the Salesforce Associate Certification) has no pre-requisites and is intended for those just starting their Salesforce Certification journey.
That's right! This is the course for absolute beginners. No prior knowledge is required.
This is the ideal Salesforce Certification to start with, as a starting point towards eventual further certifications.
This certification is also an ideal entry point into the Salesforce ecosystem for recruiters looking to understand the Salesforce platform better.
This certification is also ideal for those desiring to become a super-user of Salesforce, or to simply be more efficient on the platform in Sales or Service environments.
Once you have attained the Salesforce Platform Foundations Certification, you will be able to demonstrate knowledge, skills, and experience in the following areas:
How the CRM platform solves the challenge of connecting departments and customer data
Types of business challenges that can be solved by Salesforce Customer 360
Key Salesforce platform terms
Fundamental functionality in the current version of Salesforce at a foundational level, such as requirements gathering, reporting, security, sharing, customization, and data management.
There are four knowledge areas covered in this course, which will fully prepare you for the Salesforce Certified Associate Exam:
Salesforce Ecosystem
Navigation
Data Model
Reports & Dashboards
After completing this course, you will be fully prepared to take and pass the Salesforce Certified Associate Exam.
