What you'll learn:
- AI Fundamentals
- AI Capabilities in CRM
- Ethical Considerations for AI
- Data for AI
Thank you for your interest in this course!
Salesforce is at the forefront of the Artificial Intelligence revolution. As AI rapidly reshapes how businesses operate, understanding how it integrates with your CRM is no longer optional, it’s essential.
Artificial Intelligence can feel overwhelming, especially when applied to real-world business processes. This course is designed to remove that complexity by focusing onAI within the Salesforce ecosystem, helping you build practical, job-relevant knowledge rather than abstract theory.
Throughout this streamlined learning experience, you will develop a strong foundation by mastering core concepts, essential terminology, and real certification-style questions.
This course includes:
• Complete video lectures covering every exam objective, explained in a clear, structured format
• Guided demos and walkthroughs that show how AI features work directly in Salesforce
• Practice questions after each section to reinforce understanding and identify knowledge gaps
• A comprehensive glossary of critical AI and Salesforce terms, with links for deeper learning
• A full-length practice exam with detailed explanations and documentation references
• Notes and guidance on the 52 Trailhead modules included in the recommended Trailmix
• Real-world context to help you connect concepts to business use cases
• Productivity-focused insights on leveraging AI tools effectively inside Salesforce
By the end of this course, you won’t just recognize AI terminology. You’ll understand how Salesforce applies AI to automation, decision-making, data insights, and user productivity.
Whether your goal is certification, career growth, or simply staying ahead of platform innovation, this course equips you with knowledge you can immediately apply.
We’re excited to help you master AI fundamentals on the Salesforce platform and celebrate your Salesforce and AI wins along the way!
