What you'll learn:
- Why Salesforce Communities?
- How to setup lightning Community in salesforce for your employees, customers, and partners to connect. Also how seamlessly can manage the community.
- Licenses for Salesforce Community Users
- Community License Types
- Customer Community Users
- Partner Community Users
- Associating Users with a Community
- Disabling Community Users
- Communities License Management
- Different Types of Community Template
- Efficient Community Creation
- Community Builder for Lightning Communities
- Theme in lightning Communities
- Detail overview of Community setting
- Top Navigation bar in communities
- Community Menu
- How to preview and publish and activate Community
- Security Model of Salesforce Community
- OWD setup, Pofile Setup and Sharing set in Community
- Lightning page
- Lightning Component
- Use of Standard Component and Custom component in Community
- Topics in Community
- Topic Types
- Community knowledge articles
- Lightning Knowledge
- Article Types
- Data Categories
- Article visibility
- Audience Targeting and Personalization
- Setup Dashboard for community
- set up community Manager and moderator
- Setting up google Analytics for your community
- How to use Multiple language in one community
- Customize Community Login Page
- Multiple project to understand experience cloud easily
Master Salesforce Experience Cloud through a practical, hands-on implementation project.
This Salesforce Experience Cloud course is designed to help Salesforce Administrators, Developers, Consultants, and Business Analysts learn how to design, build, secure, customize, publish, and manage customer and partner portals in Salesforce.
Previously known as Salesforce Community Cloud, Experience Cloud enables organizations to create connected digital experiences for customers, partners, employees, and other external users while securely exposing Salesforce CRM data and business processes.
Instead of learning features independently, you will work through the major stages of an Experience Cloud implementation and understand how security, users, sharing, pages, content, branding, authentication, and Salesforce data work together.
What you will learn
Build and configure a Salesforce Experience Cloud site from scratch
Understand Salesforce Experience Cloud / Community Cloud architecture and use cases
Configure Customer and Partner Experience Cloud users
Understand Experience Cloud licenses and external-user access
Work with Experience Builder, templates, pages, themes, branding, and navigation
Configure login, registration, authentication, public sites, and authenticated experiences
Implement the Experience Cloud security model
Configure Organization-Wide Defaults (OWD) for external users
Implement Sharing Sets, Sharing Groups, Profiles, Permission Sets, and external sharing
Add standard and custom Lightning components to Experience Cloud
Understand how Lightning Components and Lightning Web Components (LWC) can be used in portal solutions
Configure Salesforce CMS, Topics, and Salesforce Knowledge
Implement Audience Targeting and personalization
Create navigation experiences for different types of authenticated users
Publish, preview, test, and manage an Experience Cloud site
Understand Customer Portal and Partner Portal implementation scenarios
Configure dashboards, analytics, and Experience Cloud reporting concepts
Understand multilingual Experience Cloud implementation
Learn site administration, moderation, and management concepts
Work through a real-world Salesforce Experience Cloud implementation project
Understand important concepts relevant to the Salesforce Certified Experience Cloud Consultant certification
Hands-on Salesforce Experience Cloud implementation
This course goes beyond individual configuration screens.
You will understand how Salesforce Experience Cloud components work together in a practical implementation involving external users, security, customer and partner access, portal pages, Salesforce data, content, authentication, and sharing.
A major focus of the course is the Experience Cloud security model. You will learn how Salesforce controls access for external users using OWD, Sharing Sets, Sharing Groups, Profiles, Permission Sets, and other sharing mechanisms.
You will also explore Experience Builder customization, branding, navigation, Salesforce CMS, Knowledge, Topics, personalization, dashboards, and portal administration.
Who should take this course?
This course is suitable for Salesforce Administrators, Salesforce Developers, Salesforce Consultants, Salesforce Business Analysts, Salesforce Solution Architects, Salesforce Project Managers, and professionals who want hands-on experience implementing Salesforce customer and partner portals.
Basic Salesforce Administration knowledge is helpful, but prior Experience Cloud implementation experience is not required.
By the end of this course
You will have a practical understanding of how to approach a Salesforce Experience Cloud implementation from initial configuration through security, customization, user management, content, and deployment.
You will be better prepared to contribute to real-world Salesforce Experience Cloud projects and understand the major concepts covered in Experience Cloud consulting and certification scenarios.
