What you'll learn:
- Explain how generative AI and ChatGPT work, including strengths, limits, and common risks like hallucinations and bias.
- Design personalized learning journeys with ChatGPT tailored to role, skill level, and on-the-job context.
- Create L&D assets faster with ChatGPT: outlines, micro-lessons, job aids, assessments, and curated resources.
- Build interactive role-play simulations and on-demand coaching prompts for real workplace conversations.
- Implement ChatGPT in L&D with best practices: alignment, human oversight, quality control, and change management.
- Apply privacy and ethical guidelines to use ChatGPT safely with employees and internal training content.
- Customize ChatGPT outputs using prompt patterns and your organization’s terminology and reference material.
- Measure effectiveness of AI-enhanced learning using Kirkpatrick levels, pilots, and practical metrics.
Corporate training is changing fast—and the old one-size-fits-all approach can’t keep up. Skills evolve in months, hybrid teams need on-demand support, and employees expect learning to be relevant to their role and delivered in the flow of work.
At the same time, generative AI tools like ChatGPT are being adopted across organizations at record speed. Many employees are already using them to learn, draft, and solve problems—often without clear standards. That creates both an opportunity and a risk for Learning & Development.
This course, Learning & Development with Generative AI, is a practical guide to using ChatGPT to design, deliver, and improve workplace learning—without turning it into a technical deep dive. You’ll learn how to apply ChatGPT to the real work of L&D: personalization, content creation, interactive practice, implementation, governance, and measurement.
In this course, you’ll learn how to:
Use ChatGPT to create personalized learning experiences by role, level, and context
Generate and refine training content faster (outlines, lessons, job aids, quizzes)
Adapt and localize learning materials for different audiences and global teams
Build interactive simulations and role-plays for soft skills and real workplace scenarios
Integrate ChatGPT into your learning ecosystem with best-practice guardrails
Manage quality control, change management, and internal usage guidelines
Address privacy, bias, and misinformation risks with ethical AI practices
Customize ChatGPT using better prompts and organizational knowledge (including retrieval-style approaches)
Measure learning outcomes and business impact using frameworks like Kirkpatrick
You’ll also explore real-world examples and case insights (including Bank of America’s AI-powered practice simulations) so you can see how AI-enabled learning works at scale.
If you’re an HR or L&D professional, a trainer, an instructional designer, or a people leader who wants to modernize learning with generative AI—this course will give you a clear roadmap, practical use cases, and responsible implementation strategies you can apply immediately.
