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Warranty,Spares Management And Return Material Authorisation

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Overview

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This course covers overview of aftermarket service, service level management and warranty management

Intended audience

NA

Prerequisites

  • Open to all

Assessment & certification

  • Assessment fee: Included — no extra fee
  • Assessment mode: Online
  • Assessment type: MCQ
  • Assessment provider: TCS iON
  • Certificate provider: NA

Syllabus

  • Week 1: Aftermarket Service - Definition and Positioning
  • Week 2: Service Level Management - Process, Value, Activities and Objectives
  • Week 3: Returns and Warranty Management - Returns Definition and Process
  • Week 4: Reverse Logistics Cycle, Warranty Definition and Process

Taught by

Tcs Ion

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