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Online Dispute Resolution (ODR) Mechanism

via SWAYAM Plus

Overview

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Online Dispute Resolution (ODR) Mechanism introduces market intermediaries and participants to the grievance redressal process through the ODR mechanism in Indian securities markets.

Learn how SEBI’s SMART ODR portal enables efficient online conciliation and arbitration to resolve disputes, enhancing the existing dispute resolution framework.

Intended audience

Conciliator, Arbitrator, ODR Specialist / Executive, Dispute Resolution Specialist / Analyst / Executive, Manager – Dispute Resolution (Legal)

Prerequisites

  • Investors/Market Participants, Employees of Market intermediaries, Market Infrastructure Institutions, ODR Institutions and anyone interested in learning about ODR.

Assessment & certification

  • Assessment fee: Included — no extra fee
  • Assessment mode: Online
  • Assessment type: MCQ
  • Assessment provider: NISM
  • Certificate provider: SWAYAM Plus and NISM

Syllabus

  • Week 1: Dispute Resolution: Old versus New System
  • Week 2: Introduction to ODR Mechanism and various stakeholders
  • Week 3: Orientation to ODR portal
  • Week 4: Understanding Conciliation
  • Week 5: Understanding Arbitration
  • Week 6: ODR institutions, Conciliators and Arbitrators
  • Week 7: Do’s and Don’ts for Investors
  • Week 8: Do’s and Don’ts for Market Participants

Taught by

National Institute of Securities Markets (NISM):, NISM

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