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SAP Learning

Discovering Autonomous CX

via SAP Learning

Overview

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Understand how Autonomous CX unifies marketing, commerce, sales, and service into one connected system — from the structural gaps keeping CX AI in pilots, to the capability areas and their Joule Assistants, and the validated business outcomes across every customer journey.

Syllabus

  • Introducing the Autonomous Enterprise and Autonomous Suite
    • Exploring SAP’s Vision for the Autonomous Enterprise Across SAP’s Suite of Solutions
    • Discovering the SAP Autonomous Suite
  • Introducing Autonomous CX
    • Recognizing the Business Case for Autonomous CX
    • Exploring the Autonomous CX Portfolio

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