Understand how Autonomous CX unifies marketing, commerce, sales, and service into one connected system — from the structural gaps keeping CX AI in pilots, to the capability areas and their Joule Assistants, and the validated business outcomes across every customer journey.
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Syllabus
- Introducing the Autonomous Enterprise and Autonomous Suite
- Exploring SAP’s Vision for the Autonomous Enterprise Across SAP’s Suite of Solutions
- Discovering the SAP Autonomous Suite
- Introducing Autonomous CX
- Recognizing the Business Case for Autonomous CX
- Exploring the Autonomous CX Portfolio