Salesforce on AWS - From Basics to Business Innovation

Throughout this course, you will examine the value proposition of Amazon Web Services (AWS) and Salesforce integration. You will focus on how this integration enables business agility, enhances customer experiences, and drives operational excellence. Each lesson builds your knowledge progressively. You will start with core concepts before exploring practical applications. By understanding these integration patterns, you will be better equipped to evaluate how this partnership might benefit your organization.

By the end of this course, you will have a clear understanding of how the Salesforce and AWS integration works, the business value it delivers, and the types of problems it solves. This knowledge will help you identify opportunities for implementing these technologies in your own organization.

Activities

Presentation
Knowledge checks

Course objectives

Recognize Salesforce architecture fundamentals and differentiate between AWS infrastructure components that integrate with Salesforce.
Identify the security and compliance considerations when running Salesforce on AWS.
Differentiate and select between AWS infrastructure patterns that integrate with Salesforce for common integration solutions.
Identify the different connectivity options between Salesforce and AWS and when to use each connectivity option based on security requirements.
Identify the Salesforce Unified Developer Experience (UDE) offering and use cases.
Identify the different AWS Data, Analytics and AI services that can be integrated with Salesforce.
Recognize how to integrate AWS AI and ML services through Salesforce Data Cloud.
Identify the different approaches and integration options between Amazon Connect and Salesforce Service Cloud.
Recognize the purpose of MuleSoft Integrations and MuleSoft connectors.

Intended audience