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OpenLearning

Patient Medication Counseling for Pharmacists

via OpenLearning

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Overview

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This course teaches pharmacists to plan and conduct clear, comprehensive medication counseling sessions tailored to individual patient needs across pharmacy practice settings. It covers consultation models, communication and listening techniques, counseling aids, special challenges, and evaluation of patient understanding.

Syllabus

  • Apply the concepts that provide theoretical basis for conducting patient medication counseling
  • Conduct a clear, accurate and comprehensive medication counseling session tailored to patient’s individual attributes and needs
  • Use patient counseling as means to ensure safe and effective use of medications among patients across different pharmacy practice settings
  • Describe patient counseling as a pharmacy service and a pharmacist’s key responsibility
  • Identify opportunities for conducting patient counseling with respect to specific pharmacy practice setting
  • Identify the potential benefits of patient counseling
  • Determine appropriate strategies to address challenges in providing patient counseling services
  • Describe theoretical roots of patient counseling
  • Understand and interpret certain cues, actions or words involved in patient counseling through the behavioral, humanist, or helping approach
  • Understand the different models of decision-making relevant to the conduct of a patient counseling session
  • Apply the appropriate model of decision-making according tailored to the situation of a specific patient counseling session
  • describe theoretical roots of patient counseling
  • understand and interpret certain cues, actions or words involved in patient counseling through the behavioral, humanist, or helping approach
  • understand the different models of decision-making relevant to the conduct of a patient counseling session
  • apply the appropriate model of decision-making according tailored to the situation of a specific patient counseling session
  • Understand principles underlying human interactions and interpersonal communication
  • Apply techniques in listening and formulating empathic responses according to different patient situations
  • Integrate the components of an effective interview in communicating with patients
  • Ensure proper and adequate preparation to conduct a patient counseling session
  • Conduct the patient counseling session in a logical manner
  • Utilize the appropriate consultation models during patient counseling
  • Use the Medication-Related Consultation Framework as a tool to evaluate the quality of one’s own consultation behavior and skills
  • Enumerate counselling points that must be given to meet specific information needs
  • Describe counseling aids to support counseling
  • Identify situations presenting special challenges in counseling
  • Describe patient education methods and materials that aid in tailoring of counseling
  • Apply techniques to manage patients with individual needs
  • Engage the patient into a medication counseling by establishing rapport with and building trust of patient
  • Use appropriate probing techniques to effectively gather information from and identify specific needs of the patient
  • Provide drug and disease information tailored to the patient’s individual needs
  • Evaluate patient’s understanding of the information provided during the medication counseling session
  • describe theoretical roots of patient counseling
  • understand and interpret certain cues, actions or words involved in patient counseling through the behavioral, humanist, or helping approach
  • understand the different models of decision-making relevant to the conduct of a patient counseling session
  • apply the appropriate model of decision-making according tailored to the situation of a specific patient counseling session
  • Apply the concepts that provide theoretical basis for conducting patient medication counseling
  • Conduct a clear, accurate and comprehensive medication counseling session tailored to patient’s individual attributes and needs
  • Use patient counseling as means to ensure safe and effective use of medications among patients across different pharmacy practice settings

Taught by

Mac Ardy Gloria

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