Change Management

Overview

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This course develops practical skills for planning, communicating, and leading organizational change. It covers stakeholder motivation, Appreciative Inquiry, implementation strategies, resilience, flexibility, and evaluating change outcomes.

Syllabus

List the steps necessary for preparing a change strategy and building support for the change
Describe the WIFM – the individual motivators for change
Use needed components to develop a change management and communications plans, and to list implementation strategies
Employ strategies for gathering data, addressing concerns and issues, evaluating options and adapting a change direction
Utilize methods for leading change project status meetings, celebrating a successful change implementation, and sharing the results and benefits
Describe the four states of Appreciative Inquiry and its purposes
Use strategies for aligning people with a change, appealing to emotions and facts
Describe the importance of resiliency in the context of change, and employ strategies the change leader and individual change participant can use to foster resiliency
Explain the importance of flexibility in the context of change, and demonstrate methods the change leader and individual change participant can use to promote flexibility