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OpenLearning

Art of Queueing Model for Services Design Optimization

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Overview

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This course introduces queueing theory concepts and applies queueing models and design principles to optimize service experiences.

Syllabus

  • To introduce queueing theory concepts and how they apply to service design.
  • To apply queueing models and design principles for optimizing service experiences.

Taught by

Universiti Tenaga Nasional

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