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The Open University

Understanding operations management

The Open University via OpenLearn

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Overview

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Operations management is one of the central functions of all organisations. This free course, Understanding operations management, will provide you with a basic framework for understanding this function, whether producing goods or services or in the private, public or voluntary sectors. In addition, this OpenLearn course discusses the role of operations managers and the importance of focusing on suppliers and customers.

Syllabus

  • Introduction
  • Learning outcomes
  • 1 Understanding operations management
  • 1 Understanding operations management
  • 2 Operations, operations management and operations managers
  • 2 Operations, operations management and operations managers
  • 2.1 Operations, operations management and operations managers
  • 2.2 The historical development of operations management
  • 2.2.1 Craft manufacturing
  • 2.2.2 Mass production
  • 2.2.3 The modern period
  • 2.3 The role of the operations manager
  • 3 The transformation model
  • 3 The transformation model
  • 3.1 The transformation model
  • 3.2 Inputs
  • 3.3 Outputs
  • 3.4 Transformation processes
  • 3.5 Feedback
  • 4 The boundary of the operations system
  • 4 The boundary of the operations system
  • 4.1 The boundary of the operations system
  • 4.2 A process perspective on organisations
  • Conclusion
  • References
  • Acknowledgements

Tags

Reviews

4.6 rating, based on 5 Class Central reviews

4.4 rating at OpenLearn based on 42 ratings

Start your review of Understanding operations management

  • Profile image for Enrique Enriquez
    Enrique Enriquez @EEnriquez
    17
    This course on operations management was an insightful and well-structured introduction to the foundational principles and evolving practices of the field. It skillfully blended historical context with modern strategies, offering clear frameworks li…
  • Profile image for Shambhavi Polavarapu
    Shambhavi Polavarapu
    1
    Good content to undersatnd various operations, skills in business.Great examples for case study and mentoring the course throughout the session.
  • Profile image for Leon Jakopović
    Leon Jakopović @leonjakopovic
    Interesting short course to freshen the operations management knowledge, would be more effective with updated visuals and more real-life examples.
  • Profile image for Anara Jaanbaeva
    Anara Jaanbaeva
    the understating operations managment course provided a clear and comprehensive introduction to how organizations produce goods and delever services efficiently.It covered key concepts such as proccess design capacity planning,supply chain management, and quality control.
  • Profile image for Anil Singh
    Anil Singh
    1
    I recently completed the course, and I must say it was an excellent experience. The content was engaging, well-structured, and delivered in an easy-to-understand manner. The instructors were knowledgeable and supportive throughout. I particularly appreciated the practical examples and real-world applications.

    Overall, I highly recommend this course to anyone interested in the subject matter.
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