Professional Mediation Certificate (PMC) for the Workplace

Module 1: Foundations of Conflict and Mediation Process

• Dispute resolution continuum and conflict overview.
• Personal conflict styles.
• Role of the mediator and overview of the mediation process.
• Mediation demonstration.
• Mediator ethics and pre-mediation check-in.
• Mediation Stage 1: Mediator introduction.

Module 2: Stages of Mediation Continued

• Practice: Mediator introduction.
• Mediation Stage 2: Parties' perspectives.
• Asking powerful questions and case study.
• Mediation Stage 3: Issues identification.
• Mediation Stage 4: Interests exploration.
• Sharpening how to summarize.

Module 3: Mediator Skills and Continued Practice

• Role play simulation practice #1.
• Unlocking the art of reframing.
• Role play simulation practice #2.

Module 4: Stages of Mediation and Practice Continued

• Co-mediation.
• Mediation Stage 5: Options generation and demonstration.
• Role play simulation practice #3.
• The use and benefits of individual sessions/caucus.
• Role play simulation practice #4.

Module 5: Stages of Mediation and Practice Continued

• Working with representatives.
• Mediation Stage 6: Options selection and refinement.
• Role play simulation practice #5.
• Ethical issues and hard non-negotiables.
• Round robin simulation practice.

Module 6: Advanced Mediator Skills and Practice Continued

• Mediation Stage 7: Agreement writing and closure.
• Role play simulation practice #6.
• Dealing with anger and high emotions.
• Helping advance the parties' interests.

Module 7: Impasse Strategies and Closing

• Impasse strategies.
• Mediation of EEO complaints and grievances.
• Role play simulation practice #7.
• Ongoing skills development.
• Summary and final Q&A.