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- Overview of the service adoption framework and its application
At the end of this module, you should be able to:
- Understand the service adoption framework and the key knowledge areas
- In the first phase of the service adoption framework, Start, you gather organizational objectives and build out your strategy and deployment plan.
At the end of this module, you should be able to:
- Start drafting your strategy and project plan
- Assess your internal resources
- Understand the key roles, including the importance of your executive sponsor
- Know how to make the case for change
- Learn about the second phase of the service adoption framework, Experiment.
At the end of this module, you should be able to:
- Choose your success metrics
- Understand the importance of champions
- Understand the importance of governance
- Learn about the third phase of the service adoption framework, Scale.
At the end of this module, you should be able to:
- Understand business scenario mapping
- Create an awareness and engagement plan
- Understand service health reviews and the need for continuous improvement
