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Microsoft

MS-102 Manage your Microsoft 365 tenant

Microsoft via Microsoft Learn

Overview

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  • This module examines the use of roles and role groups in the Microsoft 365 permission model, including role management, best practices when configuring admin roles, delegating roles, and elevating privileges.

    By the end of this module, you should be able to:

    • Understand how roles are used in the Microsoft 365 ecosystem.

    • Describe the Azure role-based access control permission model used in Microsoft 365.

    • Identify the key tasks assigned to the common Microsoft 365 admin roles.

    • Identify best practices when configuring admin roles. 

    • Delegate admin roles to partners.

    • Implement role groups in Microsoft 365.

    • Manage permissions using administrative units in Microsoft Entra ID.

    • Manage permissions in SharePoint to prevent oversharing of data. 

    • Elevate privileges to access admin centers by using Microsoft Entra ID Privileged Identity Management.

  • This module examines how to monitor your organization's transition to Microsoft 365 using Microsoft 365 tools. It also examines how to develop an incident response plan and request assistance from Microsoft.

    By the end of this module, you should be able to:

    • Monitor your organization's Microsoft 365 service health in the Microsoft 365 admin center.

    • Implement Microsoft 365 network connectivity for assessments and insights.

    • Implement Microsoft 365 Backup (Preview) for fast content backup and restoration.

    • Develop an incident response plan to deal with incidents that can occur with your Microsoft 365 service.

    • Request assistance from Microsoft to address technical, presales, billing, and subscription support issues.

  • This module examines how to implement the Microsoft 365 Apps for enterprise productivity suite in both user-driven and centralized deployments.

    By the end of this module, you should be able to:

    • Describe the Microsoft 365 Apps for enterprise functionality.

    • Plan a deployment strategy for Microsoft 365 Apps for enterprise.

    • Complete a user-driven installation of Microsoft 365 Apps for enterprise.

    • Deploy Microsoft 365 Apps for enterprise with Microsoft Endpoint Configuration Manager.

    • Identify the mechanisms for managing centralized deployments of Microsoft 365 Apps for enterprise.

    • Deploy Microsoft 365 Apps for enterprise with the Office Deployment Toolkit.

    • Describe how to manage Microsoft 365 Apps for enterprise updates.

    • Determine which update channel and application method applies for your organization.

    • Add Microsoft 365 Apps for enterprise to Microsoft Intune.

    • Deploy Microsoft 365 Apps for enterprise security baseline.

  • This module examines the workplace analytical features of Microsoft Viva Insights, including how it works, and how it generates insights and improves collaboration within an organization.

    After completing this module, you should be able to:

    • Identify how Microsoft Viva Insights can help improve collaboration behaviors in your organization.

    • Describe how the Personal insights app analyzes how you work.

    • Describe how the Team insights app provides visibility into team work habits that might lead to stress and burnout.

    • Describe how the Organization insights app enables managers to see how their work culture affects employee wellbeing.

    • Describe how the Advanced insights app addresses critical questions about resiliency and work culture.

Syllabus

  • Manage permissions, roles, and role groups in Microsoft 365
    • Introduction
    • Examine the use of roles in the Microsoft 365 permission model
    • Manage roles across the Microsoft 365 ecosystem
    • Explore administrator roles in Microsoft 365
    • Examine best practices when configuring administrative roles
    • Assign admin roles to users in Microsoft 365
    • Delegate admin roles to partners
    • Implement role groups in Microsoft 365
    • Manage permissions using administrative units in Microsoft Entra ID
    • Manage SharePoint permissions to prevent oversharing of data
    • Elevate privileges using Microsoft Entra Privileged Identity Management
    • Module assessment
    • Summary
  • Manage tenant health and services in Microsoft 365
    • Introduction
    • Monitor the health of your Microsoft 365 services
    • Monitor tenant health using Microsoft 365 Adoption Score
    • Monitor tenant health using Microsoft 365 usage analytics
    • Implement Microsoft 365 Network Connectivity Assessments and Insights
    • Implement Microsoft 365 Backup (Preview)
    • Develop an incident response plan
    • Request assistance from Microsoft
    • Module assessment
    • Summary
  • Deploy Microsoft 365 Apps for enterprise
    • Introduction
    • Explore Microsoft 365 Apps for enterprise functionality
    • Complete a self-service installation of Microsoft 365 Apps for enterprise
    • Deploy Microsoft 365 Apps for enterprise with Microsoft Configuration Manager
    • Deploy Microsoft 365 Apps for enterprise from the cloud
    • Deploy Microsoft 365 Apps for enterprise from a local source
    • Manage updates to Microsoft 365 Apps for enterprise
    • Explore the update channels for Microsoft 365 Apps for enterprise
    • Manage your cloud apps using the Microsoft 365 Apps admin center
    • Add Microsoft 365 Apps for enterprise to Microsoft Intune
    • Deploy Microsoft 365 Apps for enterprise security baseline
    • Module assessment
    • Summary
  • Analyze your Microsoft 365 workplace data using Microsoft Viva Insights
    • Introduction
    • Examine the analytical features of Microsoft Viva Insights
    • Explore Personal insights
    • Explore Team insights
    • Explore Organization insights
    • Explore Advanced insights
    • Module assessment
    • Summary

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