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University of London

Management Skills for International Business

University of London via Coursera

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Overview

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This course focuses on a range of management techniques. You’ll discover the main skills and competencies of effective leaders, and how to distinguish between management and leadership. The course will cover team dynamics, how to build effective relationships, key motivation theories, and how to use communication to best effect. This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/. This course is endorsed by CMI

Syllabus

  • How to measure a manager's level of effectiveness
    • This week introduces the key responsibilities of managers, exploring how these differ from leadership, how performance and added value can be measured, and why managing change is essential. By the end, you’ll understand core managerial skills, recognise the distinction between managing and leading, and be familiar with how managers drive value and lead effective change.
  • How to achieve optimum team delivery
    • By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery.
  • How a manager can motivate their team
    • Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.
  • Managing change
    • Discover how to communicate effectively in professional settings. This week covers key communication techniques, how to choose the right delivery channel, the role of verbal and non-verbal cues, and how to navigate the informal "grapevine" in the workplace.

Taught by

David James

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Reviews

3.0 rating, based on 1 Class Central review

4.7 rating at Coursera based on 744 ratings

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  • Anonymous
    Generelly speaking, the course content and its material is very good. The course lecturer, David James, is excellent too. However, IMHO , for a MOOC the course is way too lengthy and long-winded and therefore despite the interesting content it unfortunaltely gets boring sometimes...
    However, specifically international aspects come too short as they are only implicitly included, particularly in the guest lectures.
    A better course title for this MOOC perhaps could be "General Concepts of Management and Leadership with Case Studies from the UK."
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