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LinkedIn Learning

Selling with Empathy during Uncertain Times

via LinkedIn Learning

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Learn how to navigate selling in uncertain times. Discover an empathetic, customer-centric sales approach that customers need more than ever before.

Syllabus

Introduction
  • What customers need from salespeople right now
1. Pivot to Meet the Moment
  • Three skills to start selling differently
  • Pivot your sales mindset
  • Find an authentic purpose in sales
  • Identify who you can help through selling
  • Take fear off the table in sales
2. Create Urgency with Clients
  • Create a vivid mental picture before selling
  • How to power plan in sales
  • Opening the sales discussion with empathy and urgency
  • How to deal with customer emotions
  • Three high-impact sales questions
3. Improve Your Win Rate
  • How to work up the chain in sales
  • Why you should skip the slide deck presentation
  • How to rebound from a sales failure
  • How to manage your boss in sales
  • Connecting money and meaning as a salesperson

Taught by

Lisa Earle McLeod

Reviews

4.7 rating at LinkedIn Learning based on 1040 ratings

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